JOHN LEWIS FLOWERS
Probably the worst service I have used – ordered flowers for a funeral to arrive on a certain day, tried to track on the JL page – status very vague, was emailed some 12 hours after the funeral to be told the flowers were on their way. I rang cust services who said there had been an internal error and that none of their flower orders had gone out that day but “not to worry” as they were being delivered today! Great, we’ll re run the funeral!! I dare say the same crap service from JL will apply to valentines deliveries so unless you want a sad/upset / cheesed off partner my advice is to find another reliable floral delivery such as Next or M&S.#

TERRIBLE! Similar story to other review – I ordered the Purity plant arrangement for a funeral.
Delivery tracking was unavailable via the HDNL courier website! Finally arrived in a box, no gift packaging- It was upside down, earth/dirt everywhere, flowers/plants squashed under the pot – it’s completely ruined + unsalvageable!
Basically we had to rush out to Homebase to get a suitable alternative at short notice!
Complained to John Lewis and received refund, but overall I would NOT recommend this service! Awful disappointment. I’ll stick to Next in future.

I feel I need to balance the scales a little regarding John Lewis Flowers. I’ve used them several times now, and on each occasion, I have been pleased with the quality of the flowers received by friends and family, whether posted or by next day delivery. Yesterday, I was disappointed to find that a vased bouquet I had sent to an Aunt in a Liverpool hospital, was the cheaper and sparser version of the sunflower fiesta (I had asked for the 50% more blooms at £34). There was nothing wrong with the flowers, but the impact was underwhelming. I contacted John Lewis this morning (Sunday) and the customer service advisor was immediately highly apologetic and sympathetic. She told me that a replacement £34 bouquet would be sent out as soon as possible, but not only that – she told me that a £15 refund as a goodwill gesture would be credited to my visa card. You can’t get fairer trade than that! I would certainly use John Lewis again and would recommend them to any of my friends

My John Lewis flowers were ordered 6 days in adavnce for a special birthday. Not delivered. When I rang to complain (told via Waitrose) and find out what had happened, they said flowers were showing in depot the day following the day they should have been delivered, but no explaination as why not delivered or left at property. If I hadn’t been told I’d missed my god daughters birthday I doubt I would have ever known the flowers had not been delivered.

If you are paying a premium to get flowers delivered on a special day they should be delivered and in exceptional circumstances when they could not be delivered the sender should be advised immediately.

I’ll think again before using any national retailer to deliver flowers.

Never, ever again! Ordered the day before the birthday – not delivered so I phoned them for a refund and the VERY rude man on the phone refused to give me a refund as they were already in the system for delivery over a week later – why would I want them a wee. Rubbish customer service & crap choice of flowers anyway

today was my friends 60th birthday so i ordered last week flower trug not delivered i am furious this is my 1st time and the last they offered a 10 pound refund which is not the point i am disgusted with john lewis

Go to M&S.
John Lewis flowers arrived on time for my mum’s birthday but no wow factor at all. I felt embarrassed by how underwhelming they were. Poor value for money. Won’t be buying flowers from them again.

This is the e-mail I sent to John Lewis:

Having been disappointed by Interflora in the recent past, I went with John Lewis for an orchid and chocs as an extra present for my wife’s birthday today.

Rather than the Hotel Chocolat Everything Sleekster Assorted Chocolates, 380g which I ordered, you delivered an unbranded 140g box of assorted truffles with a best by date of September 2011.

The card was left blank and my message was not included.

I have just spoken with customer services who have agreed to refund the cost of the chocolates but that is not really the point.

Your service has proved dreadful.

As somebody who sends flowers regularly for both personal and business reasons, guess who I won’t even consider using again.

Simply awful! Ordered a plant for my aunts birthday, when it arrived it had been packed upside down and was dead. Phoned the number provided on my e-mail receipt and they agreed to send a replacement. 10 minutes later I received an e-mail which seemed to suggest that my money had been refunded. Phoned the number provided on that to check and spoke to possibly the rudest customer service rep ever. She wouldn’t even put me through to a manager when I asked to speak to someone more helpful. instead she just kept chanting “you need to talk to Waitrose” like some deranged school ground bully.

Second lot of flowers arrived, this time they had been put in the box the right way up but hadn’t been packaged properly and needless to say it arrived badly damaged and beyond saving.

Save your money and go elsewhere. No service, rubbish product and feel very badly let down by John Lewis who should be extremely ashamed of themselves.