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JOHN LEWIS FLOWERS
Probably the worst service I have used – ordered flowers for a funeral to arrive on a certain day, tried to track on the JL page – status very vague, was emailed some 12 hours after the funeral to be told the flowers were on their way. I rang cust services who said there had been an internal error and that none of their flower orders had gone out that day but “not to worry” as they were being delivered today! Great, we’ll re run the funeral!! I dare say the same crap service from JL will apply to valentines deliveries so unless you want a sad/upset / cheesed off partner my advice is to find another reliable floral delivery such as Next or M&S.#
TERRIBLE! Similar story to other review – I ordered the Purity plant arrangement for a funeral.
Delivery tracking was unavailable via the HDNL courier website! Finally arrived in a box, no gift packaging- It was upside down, earth/dirt everywhere, flowers/plants squashed under the pot – it’s completely ruined + unsalvageable!
Basically we had to rush out to Homebase to get a suitable alternative at short notice!
Complained to John Lewis and received refund, but overall I would NOT recommend this service! Awful disappointment. I’ll stick to Next in future.
I feel I need to balance the scales a little regarding John Lewis Flowers. I’ve used them several times now, and on each occasion, I have been pleased with the quality of the flowers received by friends and family, whether posted or by next day delivery. Yesterday, I was disappointed to find that a vased bouquet I had sent to an Aunt in a Liverpool hospital, was the cheaper and sparser version of the sunflower fiesta (I had asked for the 50% more blooms at £34). There was nothing wrong with the flowers, but the impact was underwhelming. I contacted John Lewis this morning (Sunday) and the customer service advisor was immediately highly apologetic and sympathetic. She told me that a replacement £34 bouquet would be sent out as soon as possible, but not only that – she told me that a £15 refund as a goodwill gesture would be credited to my visa card. You can’t get fairer trade than that! I would certainly use John Lewis again and would recommend them to any of my friends
My John Lewis flowers were ordered 6 days in adavnce for a special birthday. Not delivered. When I rang to complain (told via Waitrose) and find out what had happened, they said flowers were showing in depot the day following the day they should have been delivered, but no explaination as why not delivered or left at property. If I hadn’t been told I’d missed my god daughters birthday I doubt I would have ever known the flowers had not been delivered.
If you are paying a premium to get flowers delivered on a special day they should be delivered and in exceptional circumstances when they could not be delivered the sender should be advised immediately.
I’ll think again before using any national retailer to deliver flowers.
Never, ever again! Ordered the day before the birthday – not delivered so I phoned them for a refund and the VERY rude man on the phone refused to give me a refund as they were already in the system for delivery over a week later – why would I want them a wee. Rubbish customer service & crap choice of flowers anyway
today was my friends 60th birthday so i ordered last week flower trug not delivered i am furious this is my 1st time and the last they offered a 10 pound refund which is not the point i am disgusted with john lewis
Go to M&S.
John Lewis flowers arrived on time for my mum’s birthday but no wow factor at all. I felt embarrassed by how underwhelming they were. Poor value for money. Won’t be buying flowers from them again.
This is the e-mail I sent to John Lewis:
Having been disappointed by Interflora in the recent past, I went with John Lewis for an orchid and chocs as an extra present for my wife’s birthday today.
Rather than the Hotel Chocolat Everything Sleekster Assorted Chocolates, 380g which I ordered, you delivered an unbranded 140g box of assorted truffles with a best by date of September 2011.
The card was left blank and my message was not included.
I have just spoken with customer services who have agreed to refund the cost of the chocolates but that is not really the point.
Your service has proved dreadful.
As somebody who sends flowers regularly for both personal and business reasons, guess who I won’t even consider using again.
I have to join the litany of disappointment on this website. The John Lewis/Waitrose flowers ordered for me didn’t arrive on the day they were supposed to. My husband phoned customer services to be told the driver couldn’t find our house (a clearly signed house on a main street of houses where we regularly receive parcels – we have never had that as an excuse before) – this driver shouldn’t be in the business of delivery. The customer services person said they would send out new ones. So, a week later (today), I found a bashed box in the porch (no doorbell ring) with the old flowers – half of which are dead.
It’s hard to tell, but they don’t look like they were a particularly nice arrangement before they were battered around vans and storage depots for a week.
Terrible, terrible service.
Simply awful! Ordered a plant for my aunts birthday, when it arrived it had been packed upside down and was dead. Phoned the number provided on my e-mail receipt and they agreed to send a replacement. 10 minutes later I received an e-mail which seemed to suggest that my money had been refunded. Phoned the number provided on that to check and spoke to possibly the rudest customer service rep ever. She wouldn’t even put me through to a manager when I asked to speak to someone more helpful. instead she just kept chanting “you need to talk to Waitrose” like some deranged school ground bully.
Second lot of flowers arrived, this time they had been put in the box the right way up but hadn’t been packaged properly and needless to say it arrived badly damaged and beyond saving.
Save your money and go elsewhere. No service, rubbish product and feel very badly let down by John Lewis who should be extremely ashamed of themselves.
I ordered flowers for mothers’ day 2011 which didn’t arrive on the specified day, Saturday. I was told the old flowers which had been on the van all day would be replaced with fresh ones and delivered the following Monday. I rang back to double check this was going to happen and was told there was no way to stop the old flowers being delivered but that fresh ones would also be delivered separately. Next day someone from Waitrose Flowers rang my mother in law to say the order had been cancelled, the money refunded and we would have to make a fresh order. On Monday dead flowers in a broken and battered box were delivered. Eventually after a lot of phone calls and emails Waitrose apologised and arranged a delivery from a local florist. Nightmare!
The flowers were ordered by our son for Mother’s Day. The first thing to note is that they arrived on the morning of Mother’s Day, so it was a wonderful surprise and much more timely than sending a card or a present by post. The second thing is that the flowers were beautifully packaged and arranged, so made a lovely gift. Finally, the bouquet was made up of fresh, good-quality spring flowers that look great. I can’t rate the value as I didn’t pay for them, but otherwise this was a very good service.
Had ordered flowers from JL for Mother’s Day. First time going with JL, having previously used M&S/Next. Ordered a large bouquet of roses and lilies (costing £45) and therefore had high expectations. Whilst delievery was good, arrived 9.30am Saturday morning, had quite a shock when the flowers were pulled out of the box – not only were most of the flowers in full bloom and starting to brown but they were the WRONG flowers!! I quickly went back to JL website and identified the flowers which they had sent – a much less pleasing bouquet, and one costing £20 LESS than what I had paid!!
Phone JL immediately and they offered to send the flowers I had originally ordered – but 5 days later. This was no good and to be honest, I didn’t want to go with JL again. I had a full refund, fair enough, but no really the point – as my mother was left with very shabby looking flowers.
I have since emailed JL with a full complaint but had a very bog standard, generic email back – no apology, no explanation just a load of waffle really.
I can’t help but think that it was a good job that I saw the flowers, so I knew they were the wrong order! What if you send them to a relative miles away and you don’t see the order? How do you know that they have received what you had paid for?
Very disapointed with John Lewis, you expect excellent service and excellent quality flowers for £45 – this was simply not the case. In future I will stick to who I know provide a good service – M&S.
My advice avoid – if you do order with John Lewis, check with the recipient of the flowers that they are what you ordered and paid for!!
I ordered flowers to be deliverd for our wedding aniversery for a surpise for my wife whillst we were away in Cornwall on holiday. JHohn Lewis failed to deliver the item and ven promised at 7opm that it would still be deliverd. Hollow truth. Each year we spend some £10,000 in thier food store. – No more – customer service nill – sugest they get there act togeather – end of a day i would prefer to forget rather tahn a great 37th weding anivewrsery
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